Frequently Asked Questions

Can you make make me a custom book?

At this time we are not offering commissions. However, you can make your own notebook from our notebook builder here.

How long does it take?

Almost every piece is handmade in our shop, and are made to order. We ask that you allow us up to ten days to complete your order. Once we do, you will receive an email with tracking information.

Do You Ship Internationally?

Yes! We do ship internationally. However, we no longer ship to UK due to VAT taxes. We are working on it, but it will take us some time to work with the British Ministry of Magic.

What weight of paper do your notebooks use?

We use 80lb coloring paper. This paper works well with pencils and most pens. We do not recommend you use heavy markers or Sharpies.

How do you count your pages?

We count our pages the same way Field Notes does. If a book as 60 pages, that means 15 sheets were folded in half to create 30 pages, making it 60 pages front and back.

What do I do if my package is lost?

If your package is lost in delivery, please e-mail us at contact@encanto.ink. Unfortunately, we cannot control what happens to your order when it leaves our care. We will check with our local post office to see what can be done. We cannot guarantee to ship you a new item however. We must handle each lost item on a case by case system.

My item arrived damaged or defective.

If your item arrives damaged or defective, please e-mail us at contact@encanto.ink with a picture of your item within 7 days of delivery.

I broke the binding of my book. Can you fix it?

Yes! We will fix the binding of any of our books for free. Contact us at contact@encanto.ink.

How do I return an item?

If you would like to return an item, please e-mail us at contat@encanto.ink.